Key Holding and Alarm Response Service
The complete response solution

We operate a fully insured, UK wide Key Holding and Alarm Response Service for commercial and domestic customers in accordance with BS7984 (Key holding & Response Code of Practice) requirements.

Our keyholding and response service protects your staff and business from unnecessary risks, costs and inconvenience and helps reduce false alarms.

We use the best training and technology available to support our customers and mobile drivers, including DriverMetrics a unique and independent on-line driver risk assessment specifically designed for fleet drivers. Driver performance is also comprehensively monitored against stringent key performance indicators:

Our vehicles are fully equipped with satellite navigation and tracking systems and supported by our 24/7 National Communications Centre (NCC), thereby ensuring all activities are constantly monitored.

Your keys are stored at your local key holding service centre or mobile unit, in accordance with regulatory standards.

The Service

On contract award we undertake a contract survey, design site instructions (tailored to your needs, including escalation numbers) and provide security warning boards or window stickers.

As your nominated professional key holder and response company, upon notification of an activation, we will dispatch a licensed, uniformed and trained driver to attend in a company branded vehicle, fully equipped with satellite navigation and supported by our 24/7 National Communications Centre (NCC), thereby ensuring all responses are constantly monitored.

On arrival, the driver will complete a thorough external and internal check of the premises and assess in compliance with any specific attendance instructions and investigate the cause of the activation. If required, we liaise with the necessary companies to reset your systems and leave the property secure. In the event of a serious incident, such as burglary, fire or flood, we will remain on-site, preserve any scene of crime and manage the situation as required (e.g. liaise with the emergency services, boarding, glazing and locksmith companies) and only leave the property once it is re-secured or upon your instruction.

For further information about our keyholding and response services, or if you would like one of our professionals to contact you, please contact us on 0800 652 5161